Terms & Conditions

Last updated: 10.2025

Welcome to ornamental-studio.com.
These Terms and Conditions (“Terms”) govern your use of our website, purchases through our shop, and any branding or web design services offered by Ornamental Studio (“we,” “us,” or “our”).
By working with us or purchasing from us, you agree to these Terms.

1. Operator Information

Ornamental Studio
Basel, Switzerland
Email: iza@ornamental-studio.com
Website: ornamental-studio.com

2. Scope

These Terms apply to:

  • All branding, web design, and creative consulting services provided by Ornamental Studio

  • All products and artworks sold through ornamental-studio.com

Separate written agreements or project proposals may specify additional conditions. In case of conflict, the specific agreement prevails.

3. Branding & Web Design Services

3.1 Project Process
Each collaboration begins with a discovery phase to understand your story, vision, and needs. After our consultation, you receive a detailed proposal outlining scope, deliverables, and pricing. A signed agreement or written confirmation constitutes acceptance of the offer.

3.2 Payment Terms
Unless otherwise stated, a 50% deposit is due before work begins, with the remaining 50% payable upon completion—before final files or website launch.
Payments are due within 14 days of invoicing unless otherwise agreed. Late payments may result in delayed delivery or incur a late fee.

3.3 Revisions and Scope
Each project includes a specified number of revision rounds as described in your proposal. Additional changes or new requests beyond scope will be quoted separately.

3.4 Client Responsibilities
Clients are responsible for providing timely content, feedback, and approvals. Delays in providing content or responses may extend project timelines.

3.5 Intellectual Property
Upon full payment, you receive the rights to use the final approved design and materials for the agreed purpose.
Ornamental Studio retains the right to showcase the work in portfolios, exhibitions, and promotional materials.
All preliminary concepts, unused designs, and working files remain the intellectual property of Ornamental Studio.

3.6 Cancellations
If a project is cancelled after work has begun, the client is responsible for payment of all completed work to date. Deposits are non-refundable once work has started.

4. Handcrafted Art Prints and Physical Products

We offer handcrafted art prints and limited-edition pieces created with care. Minor variations in colour, texture, or detail reflect the handmade nature of each work.

4.1 Orders and Contract Formation
An order is placed when you complete checkout and submit payment.
A binding contract is formed once we confirm your order by email.

4.2 Prices and Payment
All prices are listed in Swiss Francs (CHF) and include applicable taxes unless otherwise stated.
Payments are processed securely through trusted providers (e.g., Stripe, PayPal, or Squarespace Payments).
We do not store payment details.

4.3 Shipping and Delivery
We ship within Switzerland and internationally.
Shipping costs and estimated delivery times appear at checkout.
We cannot guarantee exact delivery times once the parcel is with the carrier.

4.4 Returns and Refunds
If an item arrives damaged, please contact us within 7 days of receipt with photos and a description. We’ll arrange a replacement or refund as appropriate.
Returns for change of mind are generally not accepted, particularly for handmade or custom items, except at our discretion.

5. Intellectual Property

All artworks, designs, texts, and images on this website — including commissioned projects and shop items — are the intellectual property of Ornamental Studio unless ownership is expressly transferred by written agreement.
Reproduction, distribution, or modification without written consent is prohibited.

The written consent of the copyright holder must be obtained prior to any reproduction of all files. Whoever commits a copyright infringement without the consent of the respective rights holder can make himself liable to prosecution and possibly liable for damages.

6. Liability

We take great care to ensure all information on our website and in our communications is accurate, clear, and up to date.
However, Ornamental Studio cannot guarantee the completeness or continuous availability of all content and services.
We are not liable for indirect, incidental, or consequential damages resulting from the use (or non-use) of this website, technical issues, or temporary downtime, except in cases of gross negligence or intent.

Website Disclaimer:
While we strive for accuracy and reliability, the content on this website is provided “as is.” We do not guarantee the correctness, timeliness, or completeness of information and may change, update, or remove content at any time without prior notice.
Liability claims for material or immaterial damage resulting from access to, use of, or inability to use the website, misuse of the connection, or technical faults are excluded to the extent permitted by law.

7. Data Protection

Your privacy matters to us.
Data is collected and processed according to our Privacy Policy, which forms an integral part of these Terms.

8. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business, services, or legal obligations.
The version published on our website at the time of your purchase or engagement applies.

9. Applicable Law and Jurisdiction

These Terms and all related matters are governed by Swiss law.
The place of jurisdiction is Basel-Stadt, Switzerland, unless mandatory consumer protection law specifies otherwise.

Contact

For questions about these Terms & Conditions, please contact:
Ornamental Studio
Basel, Switzerland
Email: iza@ornamental-studio.com
Website: ornamental-studio.com

Basel, 7.10.2025.